Refunds for direct purchases
We’re dedicated to delivering high-quality service. According to Section 6 of our General Conditions, our customers are eligible for a refund in cases where the product is proven to be faulty or not as described.
If you believe this applies to your situation, please reach out to us at info@kureapp.health within 14 days of your purchase.
Make sure to use the email address you registered with. Also, please include details about the issue along with visual proof so our team can process your request in an efficient manner.
If a refund is approved:
- It will be issued to your original payment method.
- Your access to the product will end once the refund is processed.
Please note that refunds may take up to 14 working days to reach your account.
Refunds for purchases via Google Play or App Store
We do not manage refunds for purchases made on these platforms. If you purchased the service through Google Play or the App Store, find out how to request a refund by clicking on the provided links:
- For Google Play refunds, follow these steps.
- For App Store refunds, follow these instructions.
Important Notes
Disputes: Avoid disputing or charging back the payment with your bank, as this can delay resolution and prevent us from processing a direct refund. Instead, please allow us a chance to assist you directly.
For more details, visit our General Conditions.